Frequently Asked Questions
Find answers to common questions about Dhaneira Jewelry, including products, shipping, payments, and returns.
What is Dhaneira?
Dhaneira is a modern jewelry brand inspired by Indian heritage and culture. We create affordable, high-quality pieces that blend traditional artistry with contemporary design—perfect for everyday elegance as well as festive occasions.
Are your products gold-plated or made of real gold?
Our jewelry is crafted using premium gold-plated and high-quality imitation materials. Each piece is designed to offer a luxurious finish at an accessible price.
Detailed material information is mentioned in the product description of each item.
Will the jewelry tarnish?
Our jewelry is designed for durability. With proper care and by following the recommended jewelry care instructions, the pieces are less likely to tarnish and will retain their shine for a long time.
What are your shipping charges and delivery timelines?
We offer free shipping on all orders above ₹999 across India.
Orders are typically delivered within 5–7 working days, depending on your location.
What is your return or exchange policy?
We accept returns or exchanges within 7 days of delivery only in the following cases:
The item received is damaged, defective, or incorrect
The product is unused, unworn, and in its original packaging
Please contact us at support@dhaneira.com with your order details and product images.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or WhatsApp.
You can use this link to monitor your shipment and delivery status.
What payment methods do you accept?
We accept UPI, debit cards, credit cards, and secure online payment gateways.
How can I contact you for queries or collaborations?
You can reach us through the following channels:
📧 Email: support@dhaneira.com
📱 Instagram: @dhaneirajewellery
Are your products hypoallergenic?
Yes, our jewelry pieces are nickel-free and skin-friendly. However, if you have highly sensitive skin, we recommend doing a patch test before extended wear.
How should I take care of my jewelry?
To maintain the shine and longevity of your jewelry:
Avoid contact with water, perfumes, and chemicals.
Store your jewelry in a dry place or jewelry box.
Wipe gently with a soft cloth after use.
Remove jewelry before exercising or sleeping.
Proper care helps preserve the finish and beauty of your pieces.
How should I take care of my jewelry?
To maintain the shine and longevity of your jewelry:
Avoid contact with water, perfumes, and chemicals.
Store your jewelry in a dry place or jewelry box.
Wipe gently with a soft cloth after use.
Remove jewelry before exercising or sleeping.
Proper care helps preserve the finish and beauty of your pieces.
Do you offer Cash on Delivery (COD)?
Currently, Cash on Delivery (COD) is not available.
All orders must be placed using secure prepaid payment methods available on our website.
Are the product images exactly the same as the items I will receive?
We try to ensure that product images represent the items accurately. However, slight variations in color or appearance may occur due to lighting, photography, and screen settings.
Are there any items that cannot be returned?
Yes. Customized jewelry, sale items, and certain products like earrings may not be eligible for return due to hygiene reasons.